Complaints Policy.

COMPLAINTS POLICY

GT Bathroom & Boilers Ltd always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.

To ensure GT Bathroom & Boilers Ltd can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards GT Bathrooms & Boilers Ltd aims to achieve.

Please contact GT Bathroom & Boilers Ltds straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.

GT Bathroom & Boilers Ltd

Coalpit Heath,

BS36 2QQ

01454 527357

info@gt-plumbing-heating.co.uk

GT Bathroom & Boilers Ltd Complaint Procedure

On receipt of your complaint GT Bathroom & Boilers Ltd aims to respond within 5 days.

GT Bathroom & Boilers Ltd will arrange a convenient date to come and view and/or remedy the situation within 28 days.

In the unlikely event GT Bathroom & Boilers Ltd is unable to resolve your complaint having exhausted GT Bathroom & Boilers Ltd complaints procedure, it may be necessary to use another complaint service. Where GT Bathroom & Boilers Ltd cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

GT Bathroom & Boilers Ltd has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.